FAQs

Frequently Asked Questions.
Here are some common questions about DWQs.

What are the time limits for responding to DWQs?
  • Responses are due within 30 days of service 
  • Objections must be raised within 15 days 
  • Extensions may be negotiated between parties 
  • Court intervention may modify these timeframes 
        What specific information should be requested in phone record DWQs?

        Key information to request includes: 

        • Call detail records (incoming and outgoing)
        • Text message logs
        • Location data and cell tower information
        • Subscriber information and account details
        • Device identification numbers (IMEI, ESN)
        • Account billing records
        • Service plan details and changes
        • Connected device history
        • Call forwarding settings and history
        • Voicemail access logs 
        How should questions about phone records be structured?

        Effective structuring includes: 

        • Chronological organization by date ranges
        • Separate questions for different types of communications
        • Specific identification of phone numbers involved
        • Clear distinction between business and personal usage
        • Detailed queries about retention and deletion practices
        • Questions about authorized users and account access
        • Specific inquiries about backup and storage methods 
        What are common authentication questions for phone records?

        Important authentication questions include: 

        • Identity of the custodian of records
        • Verification of record-keeping practices
        • Confirmation of business record status
        • Documentation of chain of custody
        • Identification of any gaps in records
        • Verification of time zone information
        • Confirmation of accuracy and completeness
        • Details about any system changes or updates 
        What technical details should be addressed?

        Critical technical questions cover: 

        • Data retention policies and periods
        • Format of stored records
        • Systems used to maintain records
        • Backup and archival procedures
        • Methods for accessing historical data
        • Technical limitations of record-keeping
        • Data export and formatting capabilities
        • Third-party service provider involvement 
        How should preservation issues be addressed?

        Questions regarding preservation should cover: 

        • Date preservation began
        • Steps taken to preserve data
        • Scope of preservation efforts
        • Identification of preserved sources
        • Documentation of preservation methods
        • Verification of compliance
        • Handling of auto-deletion features
        • Preservation confirmation procedures 
        What are common carrier-specific considerations?

        Important carrier-specific questions include: 

        • Carrier policies on record retention
        • Available data formats and fields
        • Third-party data processing vendors
        • Cell tower location data availability
        • Cross-carrier communication records
        • International communication handling
        • Carrier-specific technical limitations
        • Data standardization practices 
        How should questions address missing or deleted records?

        Questions about gaps should address: 

        • Reasons for missing data
        • Deletion circumstances and timing
        • Recovery attempts made
        • Backup availability
        • Alternative sources of information
        • Documentation of missing periods
        • Explanation of deletion policies
        • Verification of completeness 
        What are special considerations for business phones?

        For business phones, address: 

        • Corporate retention policies
        • BYOD (Bring Your Own Device) practices
        • Business vs. personal usage policies
        • Mobile device management systems
        • Company backup procedures
        • Employee usage agreements
        • IT department involvement
        • Corporate compliance requirements 
        How should metadata be addressed?

        Metadata questions should cover: 

        • Types of metadata available
        • Storage and retention practices
        • Accuracy and reliability
        • Collection methods
        • Changes or alterations
        • Extraction procedures
        • Format and accessibility
        • Authentication methods 
        What are important billing record considerations?

        Questions about billing should address: 

        • Billing cycle details
        • Payment history documentation
        • Service plan changes
        • Additional service features
        • Usage overages
        • Account modifications
        • Billing statement retention
        • Payment method verification 
        How should multiple device scenarios be handled?

        For multiple devices, consider: 

        • Device switching patterns
        • Number porting history
        • Concurrent device usage
        • Cross-device synchronization
        • Account linking information
        • Device replacement records
        • Multiple line management
        • Family plan considerations 
        What privacy considerations should be addressed?

        Privacy-related questions should cover: 

        • Consent for record access
        • Privacy policy compliance
        • Third-party access records
        • Data sharing practices
        • Personal information handling
        • Privacy setting changes
        • Notification procedures
        • Regulatory compliance measures 

        Need help? Send us a note!

        For any other questions, please write us at info@dwq.legal or call us at (866) 425-9564

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