FAQs
Frequently Asked Questions.
Here are some common questions about DWQs.
What are the time limits for responding to DWQs?
- Responses are due within 30 days of service
- Objections must be raised within 15 days
- Extensions may be negotiated between parties
- Court intervention may modify these timeframes
What specific information should be requested in phone record DWQs?
Key information to request includes:
- Call detail records (incoming and outgoing)
- Text message logs
- Location data and cell tower information
- Subscriber information and account details
- Device identification numbers (IMEI, ESN)
- Account billing records
- Service plan details and changes
- Connected device history
- Call forwarding settings and history
- Voicemail access logs
How should questions about phone records be structured?
Effective structuring includes:
- Chronological organization by date ranges
- Separate questions for different types of communications
- Specific identification of phone numbers involved
- Clear distinction between business and personal usage
- Detailed queries about retention and deletion practices
- Questions about authorized users and account access
- Specific inquiries about backup and storage methods
What are common authentication questions for phone records?
Important authentication questions include:
- Identity of the custodian of records
- Verification of record-keeping practices
- Confirmation of business record status
- Documentation of chain of custody
- Identification of any gaps in records
- Verification of time zone information
- Confirmation of accuracy and completeness
- Details about any system changes or updates
What technical details should be addressed?
Critical technical questions cover:
- Data retention policies and periods
- Format of stored records
- Systems used to maintain records
- Backup and archival procedures
- Methods for accessing historical data
- Technical limitations of record-keeping
- Data export and formatting capabilities
- Third-party service provider involvement
How should preservation issues be addressed?
Questions regarding preservation should cover:
- Date preservation began
- Steps taken to preserve data
- Scope of preservation efforts
- Identification of preserved sources
- Documentation of preservation methods
- Verification of compliance
- Handling of auto-deletion features
- Preservation confirmation procedures
What are common carrier-specific considerations?
Important carrier-specific questions include:
- Carrier policies on record retention
- Available data formats and fields
- Third-party data processing vendors
- Cell tower location data availability
- Cross-carrier communication records
- International communication handling
- Carrier-specific technical limitations
- Data standardization practices
How should questions address missing or deleted records?
Questions about gaps should address:
- Reasons for missing data
- Deletion circumstances and timing
- Recovery attempts made
- Backup availability
- Alternative sources of information
- Documentation of missing periods
- Explanation of deletion policies
- Verification of completeness
What are special considerations for business phones?
For business phones, address:
- Corporate retention policies
- BYOD (Bring Your Own Device) practices
- Business vs. personal usage policies
- Mobile device management systems
- Company backup procedures
- Employee usage agreements
- IT department involvement
- Corporate compliance requirements
How should metadata be addressed?
Metadata questions should cover:
- Types of metadata available
- Storage and retention practices
- Accuracy and reliability
- Collection methods
- Changes or alterations
- Extraction procedures
- Format and accessibility
- Authentication methods
What are important billing record considerations?
Questions about billing should address:
- Billing cycle details
- Payment history documentation
- Service plan changes
- Additional service features
- Usage overages
- Account modifications
- Billing statement retention
- Payment method verification
How should multiple device scenarios be handled?
For multiple devices, consider:
- Device switching patterns
- Number porting history
- Concurrent device usage
- Cross-device synchronization
- Account linking information
- Device replacement records
- Multiple line management
- Family plan considerations
What privacy considerations should be addressed?
Privacy-related questions should cover:
- Consent for record access
- Privacy policy compliance
- Third-party access records
- Data sharing practices
- Personal information handling
- Privacy setting changes
- Notification procedures
- Regulatory compliance measures